Privacy Policy
Last Updated: June 4th, 2025

At Twist (“we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our twistbyloop.ca.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Submit a message through our Contact Form (e.g., name, email address, message content).
  • Subscribe to our mailing list via the Mailchimp form (e.g., name, email address).

We do not collect sensitive personal data, create user accounts, or allow public comments on our website.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries submitted via the Contact Form.
  • Send you email updates or newsletters if you have opted into our mailing list.
  • Improve our website and services.

We do not sell, rent, or share your personal information with third parties except as outlined in this policy or required by law.

3. Third-Party Services

We use Mailchimp to manage our email marketing. When you subscribe, your information is stored on their platform and subject to Mailchimp’s Privacy Policy.

We may also use third-party tools such as Google Analytics to track non-identifying usage data (e.g., page visits, bounce rate). This data is used solely for improving the performance and experience of the site.

4. Cookies

This website may use cookies or similar technologies to enhance your browsing experience. You may disable cookies in your browser settings at any time.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. However, no transmission of data over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Unsubscribe from our mailing list at any time (via the unsubscribe link in emails or by contacting us).

To exercise any of these rights, please contact us via our Contact Form.

7. Children’s Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us using the form on our Contact Page.